TERMS AND CONDITIONS OF HIRE FOR VILLA RENTAL
1. Contract of Hire
All bookings are accepted by Villa La Pinar and are subject
to these conditions which are deemed to have been accepted
in full by the hirer and all persons in the party. Bookings can
be made by post, email or through the website and would be
deemed to be accepted once payment is received by us.
2. Deposit
A non-refundable deposit of 30% of the total cost is required
to secure your booking. Your booking must be made by email,
through the website or by telephone (followed by written confirmation)
and will be held provisionally for five days or until the full deposit is
received by us, whichever is sooner. If your booking is made twelve
weeks or less before the hire commencement date it must be
accompanied by full payment. Should we not receive your payment
within five working days then your provisional booking will be released.
All payments shall be made by internet bank transfer, electronic bank
transfer or bank draft.
3. Confirmation of Booking
Your booking is only confirmed on receipt of your deposit and
confirmation will be sent to you by either email or post stating
the balance cost and due date the final balance is to be paid.
4. Final Payment
The balance will be paid a clear twelve weeks prior to the hire
commencement date by internet bank transfer, electronic bank
transfer or sterling cheque. If your booking is made twelve weeks
or less before the hire commencement date it will be deemed
provisional for five days or until full payment is received, whichever is
sooner. If we do not receive the balance by the eleventh week prior to
your rental commencement date, we shall be entitled to cancel the
booking without prejudice.
5. Form of Payment
All payments prior to your arrival date shall be paid by either internet
bank transfer, electronic bank transfer or bank draft,
unless otherwise agreed. Bank account details will be provided
once the booking form has been received.
Payments made during the villa hire period shall be paid locally in
cash in Euros.
Refund of the damage waiver deposit will be refunded to you by
either internet bank transfer or cheque, unless
otherwise agreed.
6. Cancellation by Hirer
All cancellations of bookings must be made in writing and
notified to and received by Villa La Pinar no later than twelve
clear weeks prior to the rental period. If cancellation is prior to
this deadline the deposit only will be forfeited. If cancellation
is less than twelve clear weeks before departure, the full hire
cost is to be paid. It is a condition of booking that insurance
is taken out well in advance against cancellation.
7. Alterations and Cancellations by Us
In the unlikely event that a villa becomes unavailable due to
circumstances beyond the control of Villa La Pinar, the hirer
will be offered alternative accommodation if available or a full refund
of monies paid at that time. In the event that no suitable
accommodation can be offered then a full refund of monies
already paid for the villa rental will be refunded. Any refund is
restricted to the villa hire costs and we are not liable for any
cancellation or administration charges for travel arrangements,
etc.
8. Amendment Charges
In the event you wish to alter details of a fully confirmed booking
within the twelve week period, there will be an amendment charge
of €25 per change in addition to any increase, if any, in the cost
of the revised arrangement. Confirmation of the amendments
must be sent by you to Villa La Pinar in writing or by email.
9. What is Included
The villa rental includes the cost of a weekly delivery of bed
linen and towels (one bath towel and one hand towel per guest),
end of stay clean, water, electricity, gas, maintenance of swimming
pool and garden. Any defects or deficiencies must be reported within
48 hours of your arrival. After this time it will be assumed that
everything is in order.
10. What is Not Included
The villa rental prices do not include personal, travel and
cancellation insurance, travel, transportation, airport transfers,
full resort representation or mid-stay cleaning of the villa. Satellite
TV, video, DVD, garden furniture etc are free items, therefore the
availability or function of any such item cannot be guaranteed.
In most cases satellite transmission will only receive a limited number
of channel and, unlike the UK, the satellite transmission can be
unreliable and channels can be lost.
11. Occupancy
Only persons listed on the booking form may occupy the villa.
The villa cannot be re-let or sublet to any other group/party or individual
without the written approval of the owners.
Under no circumstances may more than the maximum number of
persons specified in the villa description, or booking form, occupy
the villa except by prior written agreement. Villa La Pinar, or their
representatives, reserve the right to refuse admittance to the villa
to the hirer and their party if they are in breach of this condition.
Generally we do not accept animals to any of our villas. However,
there may be certain exceptions, please enquire. In such cases
you must obtain written permission from
Villa La Pinar.
12. Hirer’s Responsibility
The hirer is responsible for taking all reasonable care of the property
and its contents. At the end of the hire period, the property and its
contents, including all equipment, furniture, utensils, etc must be
left clean and tidy which includes the crockery and cutlery cleaned
and stored in the appropriate cupboards and ensure that the cooker,
oven, fridge and microwave are clean. The hirer shall ensure that no
member of the party engages in any activity in or around the villa and
swimming pool which may cause damage, offence to the neighbours,
pollution to the water or damage to the structure or filtration equipment,
this includes unacceptable anti-social behaviour. The hirer shall also
ensure that the barbecue is cleaned and that all rubbish is cleared
away from the property and placed in the communal dustbins.
13. Damage to Villa and its Contents
Except in the case of normal wear and tear, the hirer will be
responsible for making good any damage to the villa or its
contents which has occurred due to negligence, willful damage
or irresponsible behaviour on the part of those occupying the villa
or their guests. Such damage must be immediately reported to
Villa La Pinar or its representative. The cost of the replacement
or damage must be paid for by the hirer to the owner via Villa La Pinar.
A figure of €150 (unless otherwise advised) is held against damage
to the property, furnishings, excessive cleaning requirements or
unnecessary call-outs, including those outlined in section 12. above.
14. Rights of Access
Villa La Pinar, their representatives or their sub-contractors have
the right of access to the villa at any time with due regard to the
convenience of the hirer for the purpose of linen changes, inspection
of the property and to carry out any essential or routine repair or
maintenance work.
15. Responsibilities
Neither Villa La Pinar or their representatives can be held responsible
for any circumstances beyond their control including, but not limited
to, mechanical breakdown, illness, swimming pool maintenance,
emptying of swimming pool for necessary maintenance, failure of any
public service supply. The hirer responsible for booking undertakes
that no person will suffer anything to be done which would endanger
the policy of the villa owner’s insurers in respect of the villa and its
contents which might make the same void or voidable.
16. Injury and Damage
Villa La Pinar acts as a booking agent on behalf of the owners of
the properties we offer and, as such, your contract is with the owner.
We do not have any responsibility to compensate you for any personal
injury, illness, death, loss or damage of whatever nature suffered by
you, or any member of your party, during the booking period or
thereafter.
17. Accuracy of Information
We always take a great deal of care to work with our owners´
to make sure that the information and photography contained
in this website to the best of our knowledge is correct. However
all our villas are privately-owned and therefore from time to time
owners may make changes in their homes to details like decoration,
furniture and fittings. All information supplied by Villa La Pinar is
given in good faith and is based upon information available at the time.
All reasonable measures have been taken to ensure accuracy, but
Villa La Pinar and their representatives are not liable for any
variation however caused.
18. Villa Arrival and Departure Times
The villa will be available for occupation from 3.00pm local time
on the day of arrival and must be vacated by 10.00am on the
day of departure.
19. Keys, Directions and Local Contact Numbers
Detailed instructions for key collection and directions to the villa will
be sent two weeks prior to the rental commencement, together with
a local contact telephone number of a representative working on
behalf of the property owner should you have any problems
whilst at the villa.
20. Complaints
In the unlikely event that you have a complaint about the villa or its
contents whilst on holiday, it must be reported immediately to
Villa La Pinar or its representatives who will take reasonable s
teps to resolve the matter on behalf and in liaison with the owner of the
property. Neither Villa La Pinar or their representatives shall have
any liability for any complaint submitted after the completion
of the hire period.
21. Building Work
In the event of building works taking place by local authorities,
private developers or neighbours, it is important to note that we
are not responsible for such work, are unable to stop such work
taking place or unable to control the level of noise, neither can we be
responsible for any building works that take place during a holiday.
22. Force Majeur
We regret we cannot accept liability or pay any compensation
where the performance or prompt performance of our contractual
obligations is prevented or affected by ‘force majeur’. In these
Terms and Conditions of Hire, ‘force majeur’ means any event which
we or the supplier of the service(s) in question could not, even with
due care, foresee or avoid. Such events may include, but are not
limited to, war, threat of war, civil commotion or strife, hostilities,
strikes or other industrial disputes, natural disasters, fire, acts
of God, terrorist activities, quarantine, epidemics, weather conditions,
government action or other events outside our control.
23. Law and Jurisdiction
Villa La Pinar acts solely as an intermediary booking agent on
behalf of the property owners. The rental contract is ultimately
between the property owner and the hirer. Any disputes arising
from the hire of the property will be resolved between the hirer and
the owner.
This agreement shall be governed by the laws of Spain to which
both parties expressly submit.
24. Insurance
The villa hire cost does not include any personal insurance cover of
any kind. It is a condition of booking that insurance is taken out
against cancellation and it is strongly recommended that personal
accident and medical insurance is also taken out.
Terms and contitions are subject to change without notice
